AN OBJECTIVE-BASED APPROACH FOR DEFINING AND SELECTING THE MOST RELEVANT KPIS FOR MEASURING BUSINESS PROCESS PERFORMANCE
نویسندگان
چکیده
The purpose of our work is to improve the performance business processes. Our contribution consists proposing anapproach defining key indicators for a set well-defined objectives. To test approach, we defined aset
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ژورنال
عنوان ژورنال: Proceedings
سال: 2022
ISSN: ['0890-1740']
DOI: https://doi.org/10.33965/is2022_202201l017